Chests in PokerStars Rewards

What are Chests?

Chests are rewards granted as part of the PokerStars Rewards loyalty program.

You earn Chests by playing real money poker games on PokerStars

To learn more, visit: PokerStars Rewards

 

How do I get a Chest?

When you play real money poker games, you earn reward points that fill a progress bar.

Each time you complete a progress bar:

• You unlock a Chest
• You receive rewards inside the Chest

Higher Chest levels offer more valuable rewards.

To get to more about progress bar, visit: PokerStars Rewards progress bar

 

What happens after I unlock a Chest?

When you unlock a Chest:

• It becomes available immediately
• A new progress bar starts automatically

The new progress bar fills as you continue playing.

To get to more about progress bar, visit: PokerStars Rewards progress bar

 

Open and manage your Chests

How do I open my unlocked Chests?

Go to:
Promotions & Rewards → My Rewards → Chests

You can open your Chests and use your rewards immediately.

 

When can I open my unlocked Chests?

You can open your Chests:

• Immediately after unlocking
• Before, during, or after your session

 

How long are Chests valid?

Unlocked Chests remain available for 30 calendar days.

• The expiry date is shown under each Chest
• Expired Chests cannot be recovered

 

Chest levels and progression

What Chest levels are available?

There are six levels, from lowest to highest:

Blue → Bronze → Silver → Gold → Diamond → Black

• Higher levels offer more valuable rewards
• To upgrade or level up, certain Chest-earning requirements apply, as explained below

 

How do Chest levels work?

Your Chest level depends on how many Chests you earn in a rolling 28-day period.

• Upgrade: Earn 5 Chests within 28 days
• Maintain: Earn at least 1 Chest
• Downgrade: Earn 0 Chests

As you level up:

• More reward points are required
• Rewards become more valuable

To view full requirements, visit: PokerStars Rewards

 

Where can I see my current Chest level?

Go to:
Promotions & Rewards → PokerStars Rewards

This shows:

• Your current Chest level
• Your progress bar
• A forecast of your next Chest

To get to more about progress bar, visit: PokerStars Rewards progress bar

 

Can I downgrade my Chest level? (Exchange Feature)

Yes. The Exchange Feature allows you to swap your current progress for a lower-level Chest.

Key details:

• You receive a smaller Chest immediately
• Your progress resets to a lower level
• Useful if your current target is difficult to reach

The feature appears in PokerStars Rewards when available.

It is offered at our discretion for levels above Blue.

To learn more, visit: PokerStars Rewards Exchange Feature and Chest tracking

 

Different types of Chests

Are there Chests outside PokerStars Rewards?

Yes. There are two main types of Chests:

• PokerStars Rewards Chests (loyalty-based)
• Promotional Chests (from offers and Challenges)

To learn more, visit: Different Chests on PokerStars

 

How do promotional Chests work?

Promotional Chests:

• Are granted as part of specific offers
• Follow their own rules and expiry dates
• May be used for prizes or Challenges

 

What do padlock and hourglass icons mean?

These indicators appear on some promotional Chests:

• Green padlock: Chest is unlocked and ready to open
• Yellow hourglass: Chest is locked and shows when it will unlock